Refund policy
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or a replacement.
Eligibility Criteria
To be eligible for a return or resolution, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
- To expedite the process, please email us a clear photograph or video showing the defect, damage, or structural problem alongside your order number.
- For verified damaged or defective items, we will arrange for a free replacement package to be shipped to you immediately, or issue a full refund without requiring you to pay for expensive international return shipping.
Returns Process
Because our inventory is dispatched directly from overseas fulfillment hubs, returning an item internationally can be costly for the consumer. Before shipping anything back, you must contact our customer support team. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
For any questions about returns, refunds, or to start a return, please email us at hello@suwora.com.