Common questions
Everything you need to know before, during, and after your order.
PawSpa™ is engineered with heavy-duty stainless steel and reinforced cross-bracing that safely supports pets up to 35kg (77 lbs).
Yes! The ergonomic hammock features four padded leg openings designed for small to medium dogs and cats of all breeds.
Yes. The gentle suspension creates a calming swaddle effect that naturally relaxes anxious pets, preventing thrashing and sudden kicks.
Absolutely. The breathable 3D air mesh allows water and shampoo to pass straight through, making washing and drying quick and mess-free.
No tools required! PawSpa™ unfolds and locks securely in under 5 seconds, and folds ultra-flat for easy storage behind doors or under beds.
The hammock mesh is machine washable. Simply unclip it from the frame, rinse or machine wash on gentle cycle, and let it air dry in minutes.
PawSpa™ is engineered with heavy-duty stainless steel and reinforced cross-bracing that safely supports pets up to 35kg (77 lbs).
Yes! The ergonomic hammock features four padded leg openings designed for small to medium dogs and cats of all breeds.
Yes. The gentle suspension creates a calming swaddle effect that naturally relaxes anxious pets, preventing thrashing and sudden kicks.
Absolutely. The breathable 3D air mesh allows water and shampoo to pass straight through, making washing and drying quick and mess-free.
No tools required! PawSpa™ unfolds and locks securely in under 5 seconds, and folds ultra-flat for easy storage behind doors or under beds.
The hammock mesh is machine washable. Simply unclip it from the frame, rinse or machine wash on gentle cycle, and let it air dry in minutes.
The practical details
We're here to help — reach out anytime.
Standard shipping takes 10 to 15 business days, and express shipping takes 5 to 7 business days. Exact timelines can vary depending on your location.
Yes, we ship worldwide! Standard shipping takes 10 to 15 business days, and express shipping takes 5 to 7 business days, depending on your location.
Once your order ships, you'll receive an email with a tracking number and link so you can follow its progress right to your door.
If your order hasn't shipped yet, reach out to us as soon as possible and we'll do our best to update or cancel it before it heads out.
If you're not happy with your purchase, you can send it back within 30 days of delivery for a full refund, no questions asked.
Contact our support team with your order number and we'll sort out a replacement or refund right away, no hassle.
We accept all major credit and debit cards, along with popular options like Shop Pay, Apple Pay, and PayPal at checkout.
Yes. All payments are processed through encrypted, secure checkout so your information stays protected from start to finish.
Ready when you are
