Support

Frequently Asked Questions

Everything you need to know before, during, and after your order.

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 7-16 business days. Express shipping options are available at checkout for faster delivery.

Do you ship worldwide?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Check our shipping page for more details.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on all items. Products must be unused and in their original packaging. Contact our support team to initiate a return.

How do I start a return?

Reach out to our support team with your order number and we'll walk you through the process — most returns are approved within one business day.

Product & Quality

Are your products high quality?

Yes! We carefully select all our products and work with trusted suppliers to ensure the highest quality standards. Every item is inspected before shipping.

How does Suwora choose what to sell?

Every product is evaluated for craftsmanship, purpose, and everyday usefulness before it earns a place in our collection — we don't stock everything, only what meets our standard.

Support

How can I contact customer support?

Our team is available through the contact page and typically responds within one business day.