SUWORA | suwora.com Last Updated: August 2026
This Shipping Policy outlines how orders placed through suwora.com are processed, dispatched, and delivered.
1. Order Processing Time
All orders are processed and prepared for dispatch within one (1) to three (3) business days, excluding weekends and public holidays, following receipt of your order confirmation. A shipping confirmation email containing tracking information will be sent once your order departs our fulfillment center.
2. Estimated Shipping Timelines
As SUWORA ships directly from specialized fulfillment hubs to offer free shipping on every order, estimated delivery windows are as follows:
-
Canada / United States: 7–18 business days
-
United Kingdom / Australia: 7–18 business days
-
Rest of World: 10–21 business days
Delivery estimates are provided in good faith and are not guaranteed. Customs processing, extreme weather, or carrier delays may affect actual delivery times.
3. Customs, Duties, and Taxes
For orders shipped outside of Canada, the recipient may be responsible for customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are determined independently by local customs authorities and are not included in the SUWORA order total. SUWORA is not responsible for delays or charges resulting from customs processing.
4. Order Tracking
Once your order has been handed to the shipping carrier, a tracking number will be generated and emailed to you automatically, allowing you to monitor your shipment's progress.
5. Multiple Items and Packages
Orders containing multiple products may be fulfilled from separate locations and may arrive as multiple packages, each with its own tracking number.
6. Contact
For shipping-related inquiries, please contact SUWORA at hello@suwora.com.
24–48hr Dispatch
Quick order fulfillment Mon–Fri
Free Shipping Over $70
Complimentary standard delivery
Live Tracking
Real-time SMS & email tracking
Shock-Proof Pack
Reinforced protection for sensors
1. Order Processing Time
All orders placed on our store are dispatched within 24 to 48 hours (Monday through Friday, excluding national holidays). Orders received over the weekend are prepared first thing Monday morning.
2. Domestic Delivery Times & Rates
We partner with tier-one local freight carriers to ensure timely, insured delivery directly to your door:
- Standard Tracked Shipping (2–5 business days): Free for orders over $70. A flat fee of $8.95 applies to orders under $70.
- Express Tracked Shipping (1–3 business days): $14.95 for priority delivery to major metropolitan hubs.
- Regional & Remote Areas: Allow an additional 2–4 business days depending on local postal routes.
3. Live Tracking & Delivery Updates
As soon as your PawSpa™, PawBrush Pro, or accessories leave our facility, you will receive an automatic dispatch notification containing your unique tracking link. You can track your parcel's progress from warehouse scan to your doorstep.
4. Signature & Safe Drop
For your convenience, carriers typically offer Safe Drop if a secure, sheltered location is available. If you prefer signature on delivery, please select or request this option at checkout or contact customer support prior to dispatch.
5. International Orders
We ship internationally with full tracking. International shipping rates and estimated transit times are calculated at checkout. Customs duties or import taxes (if applicable in your jurisdiction) are the responsibility of the recipient.
30-Day Comfort Guarantee
Risk-free in-home trial period
1-Year Warranty
Full material & frame coverage
Transit Damage Covered
Instant replacement if damaged
Fast Refunds
Processed within 3–5 business days
1. Our 30-Day In-Home Pet Comfort Guarantee
We understand that pets have distinct personalities, and some cats or dogs take a few days to get comfortable with grooming equipment. That’s why we offer our 30-Day Pet Comfort Guarantee.
If you or your pet are not completely satisfied with the PawSpa™ Grooming Stand or PawBrush Pro within 30 days of delivery, you are eligible to return it for a full refund or hassle-free replacement.
2. 1-Year Manufacturer Hardware Warranty
Every product is backed by a 1-Year Limited Warranty covering any manufacturing defects in stainless steel frames, mesh stitching, silicone seals, and structural hardware under normal household pet use.
3. How to Initiate a Return or Warranty Claim
- Email our support team at sales@suwora.com.au or message us on WhatsApp with your Order Number.
- Include a brief note describing the issue (and a photo/video if applicable).
- Our team will respond within 24 hours with return instructions and our return warehouse address.
4. Refund Processing
Once returned items are received and inspected, refunds are credited back to your original payment method (Credit Card, PayPal, Apple Pay, Shop Pay) within 3 to 5 business days.
1. Overview & Agreement
This website is operated by Suwora. Throughout the site, the terms "we", "us", and "our" refer to our store. By accessing or purchasing from our store, you engage in our "Service" and agree to be bound by the following terms and conditions.
2. Product Usage & Safety
Our grooming and pet care products (including the PawSpa™ Grooming Hammock Stand and PawBrush Pro) are designed specifically for domestic companion animals (cats and dogs). Customers agree to use products safely in accordance with product instructions and weight capacity limits.
3. Pricing & Accuracy
All prices displayed are in USD and inclusive of taxes where applicable. We reserve the right to modify prices, discontinue products, or correct inadvertent typographical errors without prior notice.
4. Intellectual Property
All content on this website — including brand logos, product photography, product names, text copy, and custom code — is the proprietary property of our brand and protected under copyright, trademark, and design laws.
5. Limitation of Liability & Consumer Guarantees
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by consumer protection laws or any other applicable statutory right that cannot be lawfully excluded.
1. Our Commitment to Your Privacy
Suwora is committed to safeguarding the personal privacy of our website visitors and customers. We collect and handle personal information in strict accordance with industry best practices and international privacy standards including GDPR.
2. What Information We Collect
When you visit or make a purchase through Suwora, we collect necessary transactional information including:
- Customer Details: Name, billing address, shipping address, email address, and phone number.
- Order Data: Products purchased, quantities, and delivery notes.
- Device & Browsing Info: IP address, browser type, referring pages, and cookies to ensure smooth site navigation and cart persistence.
3. Payment Security & Encryption
We never see, store, or process raw credit card numbers on our servers. All payments are encrypted using bank-grade 256-bit SSL encryption through PCI-DSS Level 1 compliant gateways (Shopify Payments, Apple Pay, Google Pay, and PayPal).
4. How We Use Your Information
We use your personal data strictly to:
- Process, pack, ship, and track your orders.
- Communicate order status updates, delivery alerts, and customer support resolutions.
- Screen for potential risk or fraudulent transactions.
- Send product updates or pet care tips only if you have explicitly opted in (you can unsubscribe at any time with one click).
5. Zero Selling of Personal Data
We never sell, trade, rent, or lease your personal information to third-party data brokers or marketing companies. Information is shared only with trusted operational fulfillment partners and logistics couriers strictly to deliver your orders.
6. Your Rights & Contact
You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your information. For any privacy queries, please email us at sales@suwora.com.au.
