Refund & Return Policy

SUWORA | suwora.com Last Updated: August 2026

At SUWORA, customer satisfaction is a priority. This Refund & Return Policy outlines the terms under which returns, replacements, and refunds are handled for purchases made through suwora.com.

1. Return Eligibility

Customers have thirty (30) calendar days from the date of delivery to request a return or replacement. To qualify, the item must be:

• Unused and unworn, in its original condition;
• Accompanied by all original tags and packaging; and
• Supported by a valid receipt or proof of purchase.

2. Damaged, Defective, or Incorrect Items

Customers are asked to inspect their order upon delivery. If an item arrives defective, damaged, or does not match what was ordered, please contact SUWORA promptly.

• To expedite resolution, include clear photographic or video evidence of the issue along with your order number.
• Verified claims will result in either a complimentary replacement or a full refund, at no additional shipping cost to the customer.

3. Return Procedure

Customers must contact SUWORA customer support prior to returning any item. Once a return request has been reviewed and approved, SUWORA will provide instructions for how and where to send the item. Unsolicited returns sent without prior approval will not be accepted.

4. Refund Processing

Upon receipt and inspection of a returned item, SUWORA will notify the customer of the refund decision. Approved refunds are issued to the original method of payment within ten (10) business days. Please note that financial institutions may require additional time to post the refund to your account.

5. Contact

For questions regarding this policy or to initiate a return, please contact SUWORA at hello@suwora.com.